I called the company via Line at 8 am due to a backed up tub drain. In my broken Japanese I explained the situation. We just moved into this house and are not very familiar with the plumbing fixtures or how similar drain lines and such are set up to houses where we're from in the usa. He said he could come late in the day between 4 and 5 pm. He was true to his word. When he arrived he quickly checked out the drain, made sure it was running well, and was very polite and patient communicating with us. We are very relieved that the problem wasn't major and that it was taken care of the same day. We are very happy to have found this business in Hino and plan to use them for other types of services. Thank you!